Terms of service

Frequently Asked Questions (FAQ) – Little Shiny Stars

1. How do I place an order?
You can place your order directly through our website. Simply select your items, choose the correct size, and proceed to checkout.

2. Can I order through WhatsApp?
For a faster and smoother experience, we recommend placing your order on our website. However, if you need assistance, you can contact us via WhatsApp at +61 470 394 046.

3. How do I choose the right size?
Please refer to our size guide on each product page before placing your order. If you’re unsure, feel free to message us for help.

4. Do you offer returns or refunds?
No, we do not offer returns or refunds. As a small business, we are unable to accept returns for change of mind.

5. Can I exchange an item?
Yes, we offer exchanges only if there is a size issue. Items must be unused and in original condition. Customers are responsible for shipping costs both ways.

6. How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 3–10 business days depending on your location.

7. How can I track my order?
Once your order is shipped, you will receive a tracking number (if applicable) to monitor your delivery.

8. What if I entered the wrong shipping address?
Please contact us immediately via WhatsApp. We can update your address only if the order has not yet been shipped.

9. What payment methods do you accept?
We accept secure payment methods available at checkout (such as card payments and other supported options).

10. What if my item arrives damaged or incorrect?
Please contact us within 24 hours of receiving your order via WhatsApp with photos, and we will assist you.

11. Do you restock sold-out items?
Some items may be restocked depending on demand. You can message us to check availability.

12. How can I contact you?
The best way to reach us is through WhatsApp at +61 470 394 046.

Thank you for shopping with Little Shiny Stars!